Email:info@softosmith.com
Working Hours:Mon - Fri: 9 AM - 5 PM (PKT)
We build AI call center automation that answers calls instantly, routes by intent, transcribes and summarizes automatically, and hands off to a human with full context when it should.
Long hold times, calls dropping to voicemail, and agents typing notes after every conversation instead of handling the next one — call centers bleed capacity in ways that are easy to ignore until volume spikes.
Callers stuck in a queue during peak hours, with no option but to wait or hang up.
Calls transferred two or three times before reaching the right person.
Agents spending as much time typing call notes as they spend on the calls themselves.
We build a voice AI system that answers calls, understands intent, routes to the right queue, and logs a summary automatically — using Twilio for telephony and Deepgram/ElevenLabs for natural-sounding voice interaction, not a rigid keypad-driven IVR.
Everything needed to take call handling from a bottleneck to a system that scales with volume.
Inbound calls answered by a voice AI that understands the request and either resolves it or routes it, instead of ringing out to voicemail.
Calls classified by intent and routed to the right queue or agent automatically, cutting down on transfers and hold time.
Every call transcribed and summarized automatically, logged to your CRM without an agent typing notes after each one.
Calls that come in outside business hours still get handled, instead of hitting a voicemail no one checks until morning.
When a call needs a human, it transfers with full context and a summary, so the caller doesn't repeat themselves from scratch.
Automated reporting on call volume, resolution rate, and wait times, so you can staff and plan around real data.
Every call automation we build lives inside a client's private phone system, so there's no single public case study to point to. What you can rely on instead is how we actually build: telephony wired directly into Twilio, voice interaction built on Deepgram and ElevenLabs instead of a robotic IVR, and routing logic tested against real call scenarios before anything goes live. Softosmith is run day-to-day by Amin Ali, Founder & Lead AI Engineer, who personally scopes and builds every call automation we ship.
Real call automation means engineering against your actual phone system, not a scripted IVR tree.
Call routing, IVR logic, and voice AI wired directly into Twilio, so calls flow through your existing number.
Speech-to-text and natural-sounding voice responses built with Deepgram and ElevenLabs, not a robotic IVR menu.
Call routing, logging, and follow-up workflows built as version-controlled automations.
OpenAI, Claude, Gemini, or OpenRouter used to classify intent and generate accurate call summaries.
Direct API integrations with HubSpot, GoHighLevel, Salesforce, and similar CRMs so call records log automatically.
A clear, six-step process from discovery to ongoing support.
We review your current call volume, common request types, and where calls currently drop or get mishandled.
What the AI handles directly, what it escalates, and how routing works are defined and approved upfront.
The voice AI, routing, and logging workflow is built and connected to your phone system and CRM.
The system is tested against real call types and edge cases before it ever answers a live call.
A staged rollout so you can monitor real call handling before it fully replaces manual answering.
Ongoing tuning of routing rules and voice responses as your call volume and needs change.
Appointment and intake calls handled with HIPAA-aware information handling.
Policy questions and claims intake calls routed and logged automatically.
High call volume handled consistently, with escalation for anything sensitive or regulated.
Order status and return questions answered by phone without an agent on every call.
Service requests and scheduling calls routed to the right technician automatically.
Calls get answered immediately instead of sitting in a queue during peak hours.
Common requests get handled on the first call instead of requiring a callback.
Agents handle the calls that actually need judgment, not every routine request.
Call quality doesn't drop when volume spikes or an experienced agent is out.
No client logos or star ratings here — just the commitments every call automation build is held to.
You work directly with the engineer building your call automation — no account managers relaying messages back and forth.
The quote we give you upfront is what you pay. No surprise invoices once the build starts.
The call routing logic, transcripts, and integrations live in your own accounts. Nothing rented, nothing locked behind us after handover.
You know exactly where your build stands at every stage, from discovery through deployment — no radio silence.
A post-launch support window is built into every engagement, so a broken call flow doesn't become your problem alone.
Softosmith is run by Amin Ali, Founder & Lead AI Engineer with 8+ years building automation pipelines, who personally scopes and builds every call automation we ship.
Fixed-scope pricing to start — final quotes depend on call volume and the integrations involved.
$1,500 starting
One call flow — routing, IVR, or after-hours answering — automated end to end.
$4,800 starting
Voice AI answering, routing, transcription, and CRM logging across your call center.
See the full range of AI automation services we build for growing businesses.
Extend the same approach to chat and email so support stays consistent across channels.
Let callers book directly during the call instead of being transferred to schedule.
Straight answers to what clients usually ask before starting a build.
AI voice answering, intelligent call routing by intent, automated transcription and call summaries, after-hours coverage, and seamless handoff to a human agent with full context.
We build voice responses using ElevenLabs for natural-sounding speech and Deepgram for accurate transcription, not a robotic IVR menu with rigid keypad options.
The call transfers to your team with a summary of what was already discussed, so the caller doesn't have to repeat themselves from the beginning.
A single call flow (routing or after-hours answering) typically takes 3 to 4 weeks. A multi-workflow package covering voice AI answering, routing, and CRM logging usually runs 6 to 10 weeks.
Twilio for telephony, Deepgram for speech-to-text, ElevenLabs for voice responses, an LLM for intent classification and summaries, and n8n or Make to orchestrate the workflow — all logged to your CRM.
You do. The routing logic and call records live in your own accounts — nothing is locked behind an ongoing license with us.
Every engagement includes a support window (30 or 90 days depending on tier), and we offer maintenance retainers after that to adjust routing rules and voice responses as your needs evolve.
For most businesses, no — and we wouldn't recommend it. The goal is to handle routine, repetitive calls automatically so your agents focus on the calls that actually need judgment, not to remove people from the process entirely.
Tell us about your call volume and we'll scope an automated call flow around it.
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