Email:info@softosmith.com
Working Hours:Mon - Fri: 9 AM - 5 PM (PKT)
We build AI voice agents that answer inbound calls, place outbound calls at scale, qualify leads, and book appointments — running on real speech pipelines and telephony infrastructure, on every call your team can't take.
Every call that goes to voicemail or sits in a hold queue is a lead or a customer who might not call back. Old-school IVR menus don't help — callers just hang up on the robotic menu tree.
Inbound calls that go straight to voicemail because no one's available to pick up.
A human team that can only dial so many follow-up or qualification calls per day.
Old-school phone trees that frustrate callers instead of actually helping them.
An AI voice agent is a system that answers or places real phone calls, understands what the caller says through speech-to-text, responds through a natural text-to-speech voice, and can check or update your CRM mid-call — not an IVR menu with pre-recorded prompts.
Everything needed to take call handling from a missed opportunity to a working sales and support channel.
Agents that answer inbound support and sales calls immediately, day or night, instead of sending callers to voicemail.
Outbound calls placed at scale to qualify leads or follow up, far beyond what a human team could dial in the same time.
Agents that check availability and book appointments directly into your calendar during the call.
Real-time speech recognition and natural-sounding voice synthesis, tuned for a conversation that doesn't feel robotic.
Call outcomes, notes, and lead data synced directly to your CRM or dialer, so nothing gets logged manually.
When a caller asks for a person or the conversation needs one, the agent transfers live with full context already captured.
We build the speech pipeline on Whisper or Deepgram for transcription, route responses through LangChain or LangGraph for low-latency reasoning, generate natural speech through ElevenLabs, and connect the whole flow to telephony infrastructure like Twilio — with guardrails and consent handling built in from the start.
Real voice agent development means tuned speech pipelines and low-latency orchestration, not a demo that stutters on a live call.
Real-time transcription using Whisper or Deepgram, tuned for accuracy against accents, background noise, and interruptions.
Voice synthesis through ElevenLabs and similar engines, chosen for tone and pacing that sounds like a real conversation.
Response logic built through LangChain or LangGraph, optimized so the agent replies fast enough to feel like a real call, not a delayed bot.
Built on telephony infrastructure like Twilio, connected to your existing dialer or phone number setup.
Consent disclosure, recording notices, and escalation rules configured to the regulations of the regions you operate in.
A clear, six-step process from discovery to ongoing support.
We review your call volume, common scenarios, and what the agent needs to ask, answer, or book.
Voice, tone, and conversation flow designed and approved before development starts.
STT, orchestration, and TTS pipeline built and tested against real call scenarios.
Connected to your phone line or dialer and tested against real calls before go-live.
Rolled out to inbound, outbound, or both, with live transfer and monitoring in place.
Ongoing tuning as call patterns and scripts evolve.
Inbound support lines that resolve common issues before a human is needed.
Instant response to inbound inquiries and outbound follow-up on new leads.
Intake calls that qualify a lead and book a consultation automatically.
Appointment scheduling and reminder calls handled without tying up front-desk staff.
Order status and support calls handled at volume during peak periods.
Every inbound call gets answered, even outside business hours or during a spike in volume.
Lead follow-up and reminder calls placed at a volume no human team could match.
One agent covers call volume that would otherwise need additional phone staff.
The same accurate, on-script call every time, with no bad days or missed steps.
No client logos or star ratings here — just the commitments every voice agent build is held to.
You work directly with the engineer building your voice agent — no account managers relaying messages back and forth.
The quote we give you upfront is what you pay. No surprise invoices once development starts.
Softosmith is led by Amin Ali, Founder & Lead AI Engineer with 8+ years building automation and voice/TTS pipelines, so your voice agent's latency and tone are tuned properly, not left default.
The call flow, prompts, and integrations are yours. Nothing rented or locked behind a proprietary platform after handover.
You know exactly where your build stands at every stage, from discovery through deployment — no radio silence.
A post-launch support window is built into every engagement, so script tuning after real calls start doesn't become your problem alone.
Fixed-scope pricing to start — final quotes depend on call volume and integrations involved. Running a large call center? Contact us for an Enterprise quote.
$3,000 starting
One inbound or outbound voice agent for a specific call scenario.
$8,000 starting
Inbound and outbound voice agents across multiple lines or scenarios.
Straight answers to what clients usually ask before starting a build.
We build on Whisper and Deepgram for speech-to-text, and ElevenLabs and similar engines for natural-sounding text-to-speech, chosen based on latency and voice quality needs for the use case.
The voice is natural sounding and conversational, though we always recommend disclosing AI use where required by local regulation. Most callers care more about getting their issue resolved quickly.
We build in consent disclosure and recording notices according to the regulations of the regions you operate in, and configure the flow to your specific compliance requirements.
Yes. We build direct integrations connecting the voice agent with dialer systems and CRMs like HubSpot, Salesforce, or GoHighLevel.
Yes. The system can place a high volume of outbound calls for reminders, follow-ups, or lead qualification, well beyond what a human team could dial in the same time.
The agent detects frustration signals and explicit requests for a human, then transfers the call live to your team with the full conversation context already captured.
You do. The call flow, prompts, and integration code are yours — nothing is locked behind a proprietary platform or an ongoing license with us.
A single voice agent typically takes 3 to 5 weeks, including telephony integration and testing against real calls. A multi-line system usually runs 6 to 10 weeks.
See the full range of AI agent services we build, from voice to conversational to system integration.
Bring the same agent logic to chat and messaging channels alongside your voice line.
Connect your voice agent more deeply into your CRM and dialer systems.
Tell us about your call volume and we'll scope a voice agent build around it.
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